Proof of visit for every AMC and service call
When a customer says nobody came, you need more than your technician's word. Trackrr attaches a selfie, GPS pin and timestamp to every service visit, and tells you how many calls each technician actually closed today.
HVAC and appliance service companies use Trackrr to verify that scheduled AMC visits actually took place and to measure technician productivity per day. The technician checks in with a selfie at the customer's address; location and time are captured automatically.
This settles "the technician never came" disputes instantly, and shows you which technicians close four calls a day and which close two.
What goes wrong without it
Every industry has its own version of the attendance problem. In hvac and appliance service, it usually looks like this.
AMC visits marked done that never happened
Quarterly maintenance visits are easy to skip and easy to mark complete. You find out at renewal, when the customer refuses because nobody visited all year.
No idea what a productive day looks like
One technician closes five calls, another closes two, and you have no data to tell whether that is skill, routing, or effort.
Summer peak with no visibility
In peak season every hour matters, but you are dispatching blind — you cannot see who has finished and who is still stuck on a call.
How Trackrr works for hvac and appliance service
Every AMC visit carries evidence
Selfie, coordinates and timestamp on each preventive maintenance visit. At renewal you can show the customer all four visits with dates and photos.
Time per call, per technician
See average time on site by technician and by job type. Two technicians averaging 40 minutes and 95 minutes on the same job type is a conversation worth having.
Dispatch against a live board
Assign the day's calls from the dashboard. In peak season, see who has checked out and is free before you route the next emergency call.
Customer feedback tied to the visit
A feedback request goes out on check-out, so the rating attaches to a specific technician and a specific job rather than to your company in general.
The full toolkit, on every plan
Nothing here is industry-specific bolt-on pricing. See the full feature list or what each plan costs.
Smart check-in & check-out
A selfie at the client's location is the attendance record. Everything else is captured for them.
- Selfie-based attendance at the client site
- Automatic GPS coordinates on capture
- Automatic date & time recording
Field employee tracking
See the shape of everyone's day without a single "where are you?" message.
- Daily activity timeline per employee
- Total time spent at each client location
- Complete visit history, searchable
Admin dashboard
One screen that answers who is working, where, and how the week is trending.
- Real-time workforce monitoring
- Employee-wise productivity reports
- Daily, weekly & monthly analytics
Visit verification
Every visit carries its own evidence, so a dispute takes thirty seconds to settle.
- Selfie proof attached to every visit
- Location- and time-stamped records
- Tamper-resistant audit trail
Work logs
An audit-ready ledger of what actually happened, built automatically as the day unfolds.
- Complete log of all client visits
- Jobs completed per employee
- Average time spent per visit
Mobile-first for field staff
Designed for a technician standing in the sun with one hand free, not for a desk.
- One-tap check-in and check-out
- Fast, low-data interface
- Minimal training required
HVAC & appliance service questions
Yes. The dashboard shows who is checked in at a job and who has checked out, with time elapsed. During peak season this is the difference between routing an emergency call correctly and calling six technicians to ask.
Yes. A commercial site with several units can have multiple jobs logged in one visit, or separate check-ins per unit if you bill that way.
The technician checks in as normal — that proves they travelled to the address — and marks the visit as customer-unavailable. You keep the evidence of the attempt, which matters when the customer disputes a visit charge.
Export a visit report filtered to that client for the contract period. It lists every visit with date, technician, time on site and location, which is usually what a corporate facilities team asks for at renewal.
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Read moreSee it working on your sites
Fifteen minutes, screen shared, no slides. We will set up your real client sites and show you a live check-in.